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In light of the Smile Direct Club sudden closure, all Smileflex retainer orders will be created within 3 business days over the Christmas period to ensure your teeth retain their current positions.
Our lab division will be temporarily closed over the Christmas period. Our warehouse team will still be fulfilling new orders (Impression Kits and Gel Refills) and receiving returned impressions as normal, however, custom-fitted products won't be made by our dental technicians until the week beginning 8th Jan, 2024.
Enjoy up to 30% off storewide with our Christmas sale!
Have a great Christmas, the Smileflex Team
How Afterpay works
Fill your cart
Add your favourite Smileflex products to your cart and head to checkout.
Choose Afterpay at Checkout
Select Afterpay as your payment method in the third step of checkout.
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Create or log into your Afterpay account, with instant approval in seconds.
Split into Instalments
Your purchase will be split into 4 instalments, to be paid every 2 weeks.
You don’t have to wait until payday for dental care!
Unlike a traditional lay-buy, Afterpay allows you to receive your products straight away, meaning you can smile now and pay later!
All you need is:
To use this service:
How Paypal - Pay in 4 works
Fill your cart
Add your favourite Smileflex products to your cart and head to checkout.
Choose Paypal at Checkout
Select Paypal as your payment method in the third step of checkout.
Enjoy Instant Approval
Create or log into your Paypal account, with instant approval in seconds.
Split into Instalments
Your purchase will be split into 4 instalments, to be paid every 2 weeks.
You don’t have to wait until payday for dental care!
Unlike a traditional lay-buy, Paypal - Pay in 4 allows you to receive your products straight away, meaning you can smile now and pay later!
All you need is:
To use this service:
How Klarna works
Fill your cart
Add your favourite Smileflex products to your cart and head to checkout.
Choose Klarna at Checkout
Select Klarna as your payment method in the third step of checkout.
Enjoy Instant Approval
Create or log into your Klarna account, with instant approval in seconds.
Split into Instalments
Your purchase will be split into 4 instalments, to be paid every 2 weeks.
You don’t have to wait until payday for dental care!
Unlike a traditional lay-buy, Klarna allows you to receive your products straight away, meaning you can smile now and pay later!
All you need is:
To use this service:
Shipping information
FREE
Australia Post Standard(4–6 business days)For orders $80+, which includes 3-way shipping required for custom orders
$7.99
Australia Post Standard(4–6 business days)For orders below $80
$10.99
Australia Post Express(1–2 business days)For all orders, which includes 3-way shipping required for custom orders
Please note: The shipping time frame above may differ in length between each state. Extreme weather conditions may cause Australia Post delays out of our control. Learn more.
Orders placed by 2pm AEST will be dispatched the same business day from our warehouse in Melbourne. Estimated delivery time frames are based on Metro areas.
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Whiten and brighten teeth in as little as 30 minutes a day! Featuring our powerful whitening formula with active ingredients cosmetic dentists use in-chair. Included in your kit are custom-fitted trays, made right here in Australia by our Smileflex dental technicians.
Dental Grade Gel Formula
A whiter smile for longer. The Smileflex formula is powered with Hydrogen Peroxide, the most effective whitening agent offered by cosmetic dentists. Needing no LED light activation, our teeth whitening gel is specially formulated for your custom-fitted trays. The Smileflex formula is safe and PAP+ free—an abrasive ingredient used in generic formulas—ensuring no enamel damage or tooth dehydration takes place.Custom-Fitted Trays
The key is in custom. Crafted from your impressions, your custom whitening trays are created right here in Australia by our Smileflex dental technicians. These trays ensure that every angle of every tooth receives an even and consistent coverage of gel, regardless of how straight your teeth are! Our dental grade whitening formula can only be used with custom-fitted trays, resulting in a whiter, brighter smile.Home Impression Kit
It's all about custom! Introducing the new and improved Smileflex impression kit, developed by dental professionals. Taking your impressions in the comfort of your home has never been easier! Step one
Step two
Step three
Teeth Whitening Gel
Glycerin, Water, Hydrogen Peroxide (6%), Propylene Glycol, Xanthan Gum, Sodium Citrate, Menthol, Sodium Phytate, Carob Gum, Salicylic Acid, Sodium Silicate, Xylitol, Tetrasodium Pyrophosphate.Desensitising Gel
Potassium Nitrate, Sodium Fluoride, Carbomer, Poloxamer 407, Propylene Glycol, Deionized Water, Polyvinylpyrrolidone (PVP), Menthol.Teeth Whitening Gel
Glycerin, Water, Hydrogen Peroxide (6%), Propylene Glycol, Xanthan Gum, Sodium Citrate, Menthol, Sodium Phytate, Carob Gum, Salicylic Acid, Sodium Silicate, Xylitol, Tetrasodium Pyrophosphate.Desensitising Gel
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Product care information
Storage instructions
Trays: Store your teeth whitening trays in the provided protective case. Avoid exposure to sunlight or heat. Keep dry. Recommended storage temperature: 5°C–35°C.
Gels: Product effectiveness is reduced after being open for more than 12 months. Avoid exposure to sunlight or heat. Recommended storage temperature: 15°C–35°C. Do not refrigerate or freeze.
Cleaning and maintenance
It's important to maintain the cleanliness and hygiene of your teeth whitening trays. Do not eat or drink while wearing the teeth whitening trays.
You can clean your teeth whitening trays by rinsing them under cold water immediately after use.
It's not recommended to clean dental appliances with toothpaste, mouthwash, or water hotter than 50°C. Toothpaste contains abrasive particles that can scratch surfaces, trapping bacteria and making cleaning harder. Mouthwash often contains alcohol and other chemicals that can damage or discolour your appliance over time. Both can reduce the lifespan of your appliance.
Sterilisation
A sterilisation with gas and plasma (<50°C) is possible. Due to the product's thermolability, it is not autoclavable. For daily disinfection, Smileflex® Premium Sterilising Foam removes up to 99.9% of plaque, stains, odours, bacteria and pathogens.
Product safety information
Material Composition
The Teeth Whitening Trays are made from Ethylene-vinyl acetate (EVA).
The material has been tested for biocompatibility according to DIN EN ISO 10993-1 and does not affect the user’s biological safety.
The material is non-toxic and not made with Latex, does not contain DEHP (or other Phthalates), or Bisphenol A (BPA), and is monomer and gluten free.
Medical Device Regulation
The Home Impression Kit is a class 1 medical device and is registered in the Australian Register of Therapeutic Goods. ID: 372392
Product and Safety Data Sheet
The Teeth Whitening Trays product and safety data sheet can be downloaded here.
Disclaimer
The products and information presented by Smileflex, its employees, agents, directors, or any associated third parties, are not intended as a replacement for medical consultation or advice.
Dental health varies from person to person, so it's... important to consult with your dental professional before starting any dental health program or purchasing any products. Smileflex does not claim to be qualified to provide advice or product recommendations. Customers are responsible for seeking appropriate medical advice tailored to their individual circumstances.
All the information provided on the Smileflex website is for promotional purposes only and should not be considered as personal advice or information specific to your own situation. If you choose to use Smileflex products or follow their guidance, you do so at your own risk. You are participating voluntarily and assume all risks, including the risk of injury, and agree to release and discharge Smileflex, its agents, directors, and any associated third parties from any claims, known or unknown, including but not limited to claims for death, injury, and property damage.
Smileflex offers no assurances regarding the durability of the products listed on its website, except as outlined in our Returns Policy.
Please feel free to visit the Smileflex Help Centre for more information. Read more
Shipping information
FREE
Australia Post Standard(4–6 business days)For orders $80+, which includes 3-way shipping required for custom orders
$7.99
Australia Post Standard(4–6 business days)For orders below $80
$10.99
Australia Post Express(1–2 business days)For all orders, which includes 3-way shipping required for custom orders
Please note: The shipping time frame above may differ in length between each state. Extreme weather conditions may cause Australia Post delays out of our control. Learn more.
Orders placed by 2pm AEST will be dispatched the same business day from our warehouse in Melbourne. Estimated delivery time frames are based on Metro areas.
Returns information
If your order is incorrect, faulty, or missing, please contact us and our friendly customer support will respond within just a few hours.
If your custom items do not fit in a way they can be used as intended, you can submit a returns form within 7 days of delivery for one of our dental technicians to review.
If you wish to return the non-custom items you have received, you can submit a returns form within 45 days of receipt, providing they are in original resalable condition.
To learn more about our returns policy, and to submit a returns form, visit our Returns Policy page.
How Afterpay works
Fill your cart
Add your favourite Smileflex products to your cart and head to checkout.
Choose Afterpay at Checkout
Select Afterpay as your payment method in the third step of checkout.
Enjoy Instant Approval
Create or log into your Afterpay account, with instant approval in seconds.
Split into Instalments
Your purchase will be split into 4 instalments, to be paid every 2 weeks.
You don’t have to wait until payday for dental care!
Unlike a traditional lay-buy, Afterpay allows you to receive your products straight away, meaning you can smile now and pay later!
All you need is:
To use this service:
Advanced Shade Guide™
The all-in-one system for all. Our advanced shade system covers all teeth staining chroma. Afterall, teeth stain in shades of four major colour categories: red-brown, red-yellow, grey and red-grey. With your included Smileflex Advanced Shade Guide™, you'll be able to colour match more accurately and progressively track your whitening results with ease.Perfect Fit Guarantee
We don't mean to flex... But we pride ourselves on creating high quality custom dental care. That's why every custom product comes with our perfect fit guarantee. If your custom products don't fit, contact us within 7 days of delivery and we'll remake them for free!Customer satisfaction is our number one priority. While we can greatly improve on your impressions if necessary, the accuracy of the fit is partially determined by the quality of the impressions you take.
We understand taking an impression may not be as easy for some people, so if you haven't already yet, check out our simple Video Tutorials and articles at our Help Centre. Afterall, we want you to enjoy the high quality products we pride ourselves on!
If your custom items do not fit in a way they can be used as intended, you can submit a returns form within 7 days of delivery for one of our dental technicians to review.
When approved, we'll send you the required impression trays and putty to retake your impressions, including a prepaid return satchel. Once your custom items and new impressions are returned, you will be entitled to a remake. All costs for a remake will be covered by us.
To learn more about our returns policy, and to submit a returns form, visit our Returns Policy page.
Frequently Asked Questions
You asked, we answered! We’ve put together some of the most commonly asked questions about our custom teeth whitening kits. If you can't find the answers you're looking for below, head over to the Smileflex Help Centre for even more information.When you visit a dentist for a custom teeth whitening kit, the teeth impressions taken are sent to a dental laboratory like us anyway! Our Smileflex dental technicians create your custom whitening trays the same as they would for a dentist. We also use the same active ingredients in our whitening gel that dentists use.
Yes but keep in mind, artificial dental work will not whiten. They are colour matched at the time they are created and do not have pores. The colour of your dental work cannot be changed (unless it is replaced).
All teeth whitening work by absorbing into pores on the tooth surface. The active whitening agent in our dental grade formula is Hydrogen Peroxide (H2O2), a naturally occurring compound which breaks down readily into water (H2O) and a single oxygen molecule (O). This single oxygen molecule is a strong oxidising and disinfecting agent, and is what gives Hydrogen Peroxide such effective whitening properties.
Teeth whitening is only achieved with either Hydrogen Peroxide (HP) or Carbamide Peroxide (CP). HP and CP produce the same results, however HP whitens 3x faster and requires 3x less strength to that of CP to achieve the same results. This is because of the time needed for the CP to break down into HP first.
While formulas such as PAP and PAP+, are merely a temporary teeth "lightening" effect by dehydrating teeth rather than whitening and removing tooth stains. In the dental industry we call this "rebound" and people using those products find once their dehydrated teeth return to health 3–4 weeks later, their original tooth stains reappear (as they were never removed).
With all factors considered, it's why Smileflex chooses Hydrogen Peroxide as its active whitening agent to achieve the best and longest lasting professional results.
Yes! Our product has proven to be highly effective at removing stains from teeth including coffee, tea, wine, tobacco, tetracycline, and various other tooth stains.
All of our store's product reviews can be found at our dedicated Results & Reviews page.