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If your order is incorrect, faulty, or missing, please contact us to discuss further.
Custom — Whitening Trays, Mouthguards, Night Guards, Retainers.
Non-custom — Home Impression Kit, Teeth Whitening Gel, Desensitising Gel.
If your custom items do not fit in a way they can be used as intended, you can submit a returns form within 7 days of delivery for one of our dental technicians to review.
When approved, we'll send you the required impression trays and putty to retake your impressions, including a prepaid return satchel. Once your custom items and new impressions are returned, you will be entitled to a remake. All costs for a remake will be covered by us.
If you are not satisfied with the non-custom items you have received, you can submit a returns form within 30 days of receipt, providing they are in original resalable condition.
Once non-custom items are returned, you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost.
Enclose your goods, and return to the following address:
Returns Terms and Guidelines: