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Step one
Place your order and we'll send you an Impression Kit for you to take your impressions.
Step two
Send your impressions to us free of charge using the provided Australia Post prepaid label.
Step three
We'll create your custom products and have your order sent out within just 3 business days!
Home Impression Kit
It's all about custom! Introducing the Smileflex Impression Kit developed by dental professionals. Everything is included for you to take the perfect impressions from the comfort of your home!
When we receive your impressions, we begin by casting models of your mouth. Both the impressions and models are assessed by one of our qualified dental technicians.
Any imperfections are cross-checked between your impressions and adjusted accordingly to the models. They are then precisely trimmed and cleaned up ready to be worked on!
Next, one of our highly skilled dental technicians will form your custom products under heat and pressure using our innovative thermoforming machine. This process ensures the perfect fit.
The technician will then carefully handcraft your product to ideal shape and design. Within just 3 business days, your custom order will be shipped out for you to enjoy!
Perfect Fit Guarantee
We don't mean to flex... But we pride ourselves on creating high quality custom dental care. That's why every custom product comes with our perfect fit guarantee. If your custom products don't fit, contact us within 7 days of delivery and we'll remake them for free!Customer satisfaction is our number one priority. While we can greatly improve on your impressions if necessary, the accuracy of the fit is partially determined by the quality of the impressions you take.
We understand taking an impression may not be as easy for some people, so if you haven't already yet, check out our simple Video Tutorials and articles at our Help Centre. Afterall, we want you to enjoy the high quality products we pride ourselves on!
If your custom items do not fit in a way they can be used as intended, you can submit a returns form within 7 days of delivery for one of our dental technicians to review.
When approved, we'll send you the required impression trays and putty to retake your impressions, including a prepaid return satchel. Once your custom items and new impressions are returned, you will be entitled to a remake. All costs for a remake will be covered by us.
To learn more about our returns policy, and to submit a returns form, visit our Returns Policy page.
