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In light of the Smile Direct Club sudden closure, all Smileflex retainer orders will be created within 3 business days over the Christmas period to ensure your teeth retain their current positions.
Our lab division will be temporarily closed over the Christmas period. Our warehouse team will still be fulfilling new orders (Impression Kits and Gel Refills) and receiving returned impressions as normal, however, custom-fitted products won't be made by our dental technicians until the week beginning 8th Jan, 2024.
Enjoy up to 30% off storewide with our Christmas sale!
Have a great Christmas, the Smileflex Team
How Afterpay works
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Add your favourite Smileflex products to your cart and head to checkout.
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Select Afterpay as your payment method in the third step of checkout.
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Split into Instalments
Your purchase will be split into 4 instalments, to be paid every 2 weeks.
You don’t have to wait until payday for dental care!
Unlike a traditional lay-buy, Afterpay allows you to receive your products straight away, meaning you can smile now and pay later!
All you need is:
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How Paypal - Pay in 4 works
Fill your cart
Add your favourite Smileflex products to your cart and head to checkout.
Choose Paypal at Checkout
Select Paypal as your payment method in the third step of checkout.
Enjoy Instant Approval
Create or log into your Paypal account, with instant approval in seconds.
Split into Instalments
Your purchase will be split into 4 instalments, to be paid every 2 weeks.
You don’t have to wait until payday for dental care!
Unlike a traditional lay-buy, Paypal - Pay in 4 allows you to receive your products straight away, meaning you can smile now and pay later!
All you need is:
To use this service:
How Klarna works
Fill your cart
Add your favourite Smileflex products to your cart and head to checkout.
Choose Klarna at Checkout
Select Klarna as your payment method in the third step of checkout.
Enjoy Instant Approval
Create or log into your Klarna account, with instant approval in seconds.
Split into Instalments
Your purchase will be split into 4 instalments, to be paid every 2 weeks.
You don’t have to wait until payday for dental care!
Unlike a traditional lay-buy, Klarna allows you to receive your products straight away, meaning you can smile now and pay later!
All you need is:
To use this service:
Shipping information
FREE
Australia Post Standard(4–6 business days)For orders $80+, which includes 3-way shipping required for custom orders
$7.99
Australia Post Standard(4–6 business days)For orders below $80
$10.99
Australia Post Express(1–2 business days)For all orders, which includes 3-way shipping required for custom orders
Please note: The shipping time frame above may differ in length between each state. Extreme weather conditions may cause Australia Post delays out of our control. Learn more.
Orders placed by 2pm AEST will be dispatched the same business day from our warehouse in Melbourne. Estimated delivery time frames are based on Metro areas.
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The all new Smileflex® Invisible Retainer Pro™ will keep your teeth in alignment at a fraction of dentist prices! Now 35% more flexible with the same premium strength, making it more durable and even easier to insert and remove.
Registered in the Australian Register of Therapeutic Goods. ID: 374477
Invisible Design
Incredibly thin. Incredibly durable. At less than 1mm thin, the Smileflex Invisible Retainer Pro™ can barely be seen, allowing you to wear it all hours of the day without the worry of it being noticed. Created from copolyester, this remarkably durable material will keep your teeth from moving, so you can continue to show off your best smile!Home Impression Kit
It's all about custom! Introducing the new and improved Smileflex impression kit, developed by dental professionals. Taking your impressions in the comfort of your home has never been easier! Step one
Step two
Step three
The Smileflex® Invisible Retainer Pro™ comes complete with an Impression Kit, an instruction booklet, a retainer protective case and of course, your custom-fitted retainer (Upper selected).
All of our custom products come with free 3-way shipping and our perfect fit guarantee.
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Product care information
Storage instructions
Store your retainers in the provided protective case. Avoid exposure to sunlight or heat. Keep dry.
Recommended storage temperature: 5°C–35°C.
Cleaning and maintenance
It's important to maintain the cleanliness and hygiene of your retainers. Do not eat or drink while wearing the retainers.
The Smileflex® Waves™ Cleansing Pod and Smileflex® Premium Cleansing Tablets deliver the best results, removing up to 99.9% of plaque, stains, odours, bacteria and pathogens.
If you're looking for alternative cleaning options, you can also use mild soaps such as curd soap, liquid soap, or dishwashing liquid. However, avoid heavily perfumed soaps.
It's not recommended to clean dental appliances with toothpaste, mouthwash, or water hotter than 50°C. Toothpaste contains abrasive particles that can scratch surfaces, trapping bacteria and making cleaning harder. Mouthwash often contains alcohol and other chemicals that can damage or discolour your appliance over time. Both can reduce the lifespan of your appliance.
Sterilisation
A sterilisation with gas and plasma (<50°C) is possible. Due to the product's thermolability, it is not autoclavable. For daily disinfection, Smileflex® Premium Sterilising Foam removes up to 99.9% of plaque, stains, odours, bacteria and pathogens.
Product safety information
Material Composition
The Invisible Retainer Pro is made from Polyethylene terephthalate (PETG).
The material has been tested for biocompatibility according to DIN EN ISO 10993-1 and does not affect the user’s biological safety.
The material is non-toxic and not made with Latex, does not contain DEHP (or other Phthalates), or Bisphenol A (BPA), and is monomer and gluten free.
Medical Device Regulation
The Invisible Retainer Pro is a class 1 medical device and is registered in the Australian Register of Therapeutic Goods. ID: 374477
The Home Impression Kit is a class 1 medical device and is registered in the Australian Register of Therapeutic Goods. ID: 372392
Product and Safety Data Sheet
The Invisible Retainer Pro product and safety data sheet can be downloaded here.
Disclaimer
The products and information presented by Smileflex, its employees, agents, directors, or any associated third parties, are not intended as a replacement for medical consultation or advice.
Dental health varies from person to person, so it's... important to consult with your dental professional before starting any dental health program or purchasing any products. Smileflex does not claim to be qualified to provide advice or product recommendations. Customers are responsible for seeking appropriate medical advice tailored to their individual circumstances.
All the information provided on the Smileflex website is for promotional purposes only and should not be considered as personal advice or information specific to your own situation. If you choose to use Smileflex products or follow their guidance, you do so at your own risk. You are participating voluntarily and assume all risks, including the risk of injury, and agree to release and discharge Smileflex, its agents, directors, and any associated third parties from any claims, known or unknown, including but not limited to claims for death, injury, and property damage.
Smileflex offers no assurances regarding the durability of the products listed on its website, except as outlined in our Returns Policy.
Please feel free to visit the Smileflex Help Centre for more information. Read more
Shipping information
FREE
Australia Post Standard(4–6 business days)For orders $80+, which includes 3-way shipping required for custom orders
$7.99
Australia Post Standard(4–6 business days)For orders below $80
$10.99
Australia Post Express(1–2 business days)For all orders, which includes 3-way shipping required for custom orders
Please note: The shipping time frame above may differ in length between each state. Extreme weather conditions may cause Australia Post delays out of our control. Learn more.
Orders placed by 2pm AEST will be dispatched the same business day from our warehouse in Melbourne. Estimated delivery time frames are based on Metro areas.
Returns information
If your order is incorrect, faulty, or missing, please contact us and our friendly customer support will respond within just a few hours.
If your custom items do not fit in a way they can be used as intended, you can submit a returns form within 7 days of delivery for one of our dental technicians to review.
If you wish to return the non-custom items you have received, you can submit a returns form within 45 days of receipt, providing they are in original resalable condition.
To learn more about our returns policy, and to submit a returns form, visit our Returns Policy page.
How Afterpay works
Fill your cart
Add your favourite Smileflex products to your cart and head to checkout.
Choose Afterpay at Checkout
Select Afterpay as your payment method in the third step of checkout.
Enjoy Instant Approval
Create or log into your Afterpay account, with instant approval in seconds.
Split into Instalments
Your purchase will be split into 4 instalments, to be paid every 2 weeks.
You don’t have to wait until payday for dental care!
Unlike a traditional lay-buy, Afterpay allows you to receive your products straight away, meaning you can smile now and pay later!
All you need is:
To use this service:
Perfect Fit Guarantee
We don't mean to flex... But we pride ourselves on creating high quality custom dental care. That's why every custom product comes with our perfect fit guarantee. If your custom products don't fit, contact us within 7 days of delivery and we'll remake them for free!Customer satisfaction is our number one priority. While we can greatly improve on your impressions if necessary, the accuracy of the fit is partially determined by the quality of the impressions you take.
We understand taking an impression may not be as easy for some people, so if you haven't already yet, check out our simple Video Tutorials and articles at our Help Centre. Afterall, we want you to enjoy the high quality products we pride ourselves on!
If your custom items do not fit in a way they can be used as intended, you can submit a returns form within 7 days of delivery for one of our dental technicians to review.
When approved, we'll send you the required impression trays and putty to retake your impressions, including a prepaid return satchel. Once your custom items and new impressions are returned, you will be entitled to a remake. All costs for a remake will be covered by us.
To learn more about our returns policy, and to submit a returns form, visit our Returns Policy page.
Frequently Asked Questions
You asked, we answered! We’ve put together some of the most commonly asked questions about our custom invisible retainers. If you can't find the answers you're looking for below, head over to the Smileflex Help Centre for even more information.
A custom retainer is a thermoformed device created specifically to fit your mouth and is worn to continue to keep teeth straight after braces or other orthodontic treatment such as aligners. People prefer clear retainers because they find them to be more comfortable than traditional ones that have wires.
After your braces are removed, teeth have the tendency to move back towards their previous position because the ligaments attached need time to heal. A custom retainer prevents the elasticity of the ligaments from moving your teeth, and allows time for your jaw bones to solidify around them.
Ours are higher quality. Our professional dental studio uses industry leading equipment, materials, and processes to create our Smileflex custom retainers.
Retainers are a different product to aligners (Invisalign). Retainers continue to keep teeth in alignment after orthodontic treatment, while aligners are used as an alternative to braces.
Both retainer products are made from copolyester, however, the density of the materials are different. Our Invisible Retainer Pro™ is recommended for day use as the material is slightly more flexible, making it durable and easy to insert and remove frequently throughout the day for eating, drinking, speaking, etc. Our 2inONE Night Retainer™ on the other hand, is slightly more dense to withstand any clenching and grinding forces during your sleep.
It's recommended by orthodontists to wear retainers at least 12 hours every day for the first 8 weeks following the completion of your orthodontic treatment. Thereafter, and approval from your orthodontist, you can begin wearing retainers at night only for at least a year. Wearing them more often is never a bad idea, as long as you take them out to eat and clean regularly.
If you find your retainers feel tight when putting them on, it can be a sign that your teeth are shifting while your retainers are out, and you might need to start wearing them more frequently. It's also recommended by orthodontists to continue to wear retainers once or twice a week while sleeping for the rest of your life.
Absolutely not. Although retainers are custom-fitted to the mouth, they are cut differently and are not made with a spacer on the front side of the teeth to allow for gel. Retainers are made to fit close to the teeth and gums, and using them as whitening trays would push the gel out of the tray into the mouth.
All of our store's product reviews can be found at our dedicated Results & Reviews page.