Perfect fit guarantee

We don’t mean to flex… but we take pride in creating high-quality custom dental appliances. Every custom Smileflex appliance is backed by our Perfect Fit Guarantee, designed to ensure your appliance can be used comfortably as intended.

What qualifies as a fit issue?

A remake may be provided if your appliance:

• is too tight or too loose to seat evenly on the teeth

• rocks or lifts when worn

• causes significant discomfort that prevents normal use.

It may take several nights to adjust to a new custom dental appliance.

0–30 Days From Delivery

If you contact us within 30 days of receiving your appliance, we will provide one free remake, including a replacement impression kit if required.

30–45 Days From Delivery

If you contact us between 30 and 45 days, a remake may still be provided, however a $50 impression kit fee will apply.

After 45 Days

After 45 days from delivery, the Perfect Fit Guarantee no longer applies.

Conditions

The Perfect Fit Guarantee includes:

• one remake only

• new impressions may be required

• the original appliance must be returned with the new impressions.

The guarantee does not apply to appliances that have been modified, trimmed, exposed to excessive heat, damaged, or used in a way not intended.

Because each appliance is manufactured from the impressions provided by the customer, the accuracy of the impressions plays an important role in the final fit.

For full details, please refer to our Refunds & Returns Policy.