Shipping & Returns

Shipping information


Australia Post Standardon all orders $70+ (including 3-way shipping for custom orders!)


Australia Post Standardon orders below $70 (4-6 business days)


Australia Post Expresson all orders (1-2 business days)

Please note: The shipping time frames above may differ in length between each state.

Estimated delivery time frames are based on Metro areas.

Returns information

If your order is incorrect, faulty, or missing, please contact us and our friendly customer support will respond within just a few hours.

If your custom items do not fit in a way they can be used as intended, you can submit a returns form within 7 days of delivery for one of our dental technicians to review.

If you are not satisfied with the non-custom items you have received, you can submit a returns form within 30 days of receipt, providing they are in original resalable condition.

To learn more about our returns policy, and to submit a returns form, visit our Returns Policy page.

Join the Flex Club