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In light of the Smile Direct Club sudden closure, all Smileflex retainer orders will be created within 3 business days over the Christmas period to ensure your teeth retain their current positions.
Our lab division will be temporarily closed over the Christmas period. Our warehouse team will still be fulfilling new orders (Impression Kits and Gel Refills) and receiving returned impressions as normal, however, custom-fitted products won't be made by our dental technicians until the week beginning 8th Jan, 2024.
Enjoy up to 30% off storewide with our Christmas sale!
Have a great Christmas, the Smileflex Team
Shipping information
FREE
Australia Post Standard(3–6 business days)For orders $100+, which includes 3-way shipping required for custom orders
$9.99
Australia Post Standard(3–6 business days)For orders below $100
$13.99
Australia Post Express(1–2 business days)For all orders, which includes 3-way shipping required for custom orders
Please note: The shipping time frame above may differ in length between each state. Extreme weather conditions may cause Australia Post delays out of our control. Learn more.
Orders placed by 2pm AEST will be dispatched the same business day from our warehouse in Melbourne. Estimated delivery time frames are based on Metro areas.
Returns information
If your order is incorrect, faulty, damaged or missing, please contact us and our friendly customer support team will be happy to help.
If your custom product does not fit in a way that allows it to be used as intended, it may be covered by our Perfect Fit Guarantee™. Contact us within 30 days of delivery for our dental technicians to review.
Our non-custom products are covered by a 45-day satisfaction guarantee, provided the product is not empty or significantly consumed.
To view the full terms or submit a returns form, visit our Refunds & Returns Policy.