Order by 2pm AEDT for same day dispatch

Shipping & Returns

Shipping information


Australia Post Express(1–3 business days)On all orders including 3-way shipping required for custom orders

Please note: The shipping time frame above may differ in length between each state. COVID-19 disruptions and extreme weather conditions may cause Australia Post delays out of our control. Learn more.

Orders placed by 2pm AEST will be dispatched the same business day from our warehouse in Melbourne. Estimated delivery time frames are based on Metro areas.

Returns information

If your order is incorrect, faulty, or missing, please contact us and our friendly customer support will respond within just a few hours.

If your custom items do not fit in a way they can be used as intended, you can submit a returns form within 7 days of delivery for one of our dental technicians to review.

If you are not satisfied with the non-custom items you have received, you can submit a returns form within 30 days of receipt, providing they are in original resalable condition.

To learn more about our returns policy, and to submit a returns form, visit our Returns Policy page.

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