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Shipping & Returns

Shipping information

FREE

Australia Post Standard(3–6 business days)For orders $100+, which includes 3-way shipping required for custom orders

$9.99

Australia Post Standard(3–6 business days)For orders below $100

$13.99

Australia Post Express(1–2 business days)For all orders, which includes 3-way shipping required for custom orders

Please note: The shipping time frame above may differ in length between each state. Extreme weather conditions may cause Australia Post delays out of our control. Learn more.

Orders placed by 2pm AEST will be dispatched the same business day from our warehouse in Melbourne. Estimated delivery time frames are based on Metro areas.

Returns information

If your order is incorrect, faulty, damaged or missing, please contact us and our friendly customer support team will be happy to help.

If your custom product does not fit in a way that allows it to be used as intended, it may be covered by our Perfect Fit Guarantee™. Contact us within 30 days of delivery for our dental technicians to review.

Our non-custom products are covered by a 45-day satisfaction guarantee, provided the product is not empty or significantly consumed.

To view the full terms or submit a returns form, visit our Refunds & Returns Policy.


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